1 Who We Are
qqjl operates the online gaming and sports betting platform accessible at qqjl.best. For the purposes of this Privacy Policy, qqjl is the data controller — meaning we are responsible for determining how and why your personal data is processed when you use our platform.
This Privacy Policy applies to all registered players of the qqjl platform, visitors to the qqjl website, and anyone who interacts with qqjl through any communication channel including email and live chat support. It covers all products and services offered through qqjl, including sports betting (PBA, boxing, and other sports), live casino, card games including Tongits, Color Game, and all other gaming categories available on the platform.
If you have questions about this policy or about how qqjl handles your data, contact us at support@qqjl.best. We will respond to all data-related enquiries within a reasonable timeframe and will prioritise requests that affect your ability to use the qqjl platform.
2 Data We Collect
qqjl collects the following categories of personal information from registered players and platform users:
Identity and Contact Information
- Full legal name as it appears on your government-issued ID
- Date of birth (to verify the 21+ age requirement)
- Philippine mobile number (used for account verification and support)
- Email address (used for account communications and security alerts)
- Residential address in the Philippines
Financial and Payment Information
- GCash, Maya, GrabPay, or Coins.ph account reference numbers linked to your deposits
- Bank account details for BDO, BPI, UnionBank, or other Philippine banks used for withdrawals
- Visa or Mastercard card details processed through our payment gateway (card numbers are not stored by qqjl — they are tokenised by the payment processor)
- Transaction history including deposits, withdrawals, and bonus credits
Account Activity Data
- Games played, bets placed, wager amounts, and outcomes
- Session start and end times, duration, and frequency of platform use
- Responsible gaming tool usage (deposit limits set, cooling-off periods, self-exclusion requests)
- Bonus and promotional offer participation history
Technical and Device Data
- IP address and approximate geolocation at the time of login
- Device type, operating system, and browser information
- Platform interaction logs used for fraud detection and security monitoring
Verification Documents
- Government-issued ID (such as PhilSys, passport, driver's licence, or SSS/GSIS ID) when KYC verification is required
- Proof of address documents when requested
- Proof of payment method ownership when a withdrawal verification is required
3 How We Collect Data
qqjl collects personal data through the following means:
- Registration and account management: Information you provide directly when creating or updating your qqjl account.
- Transactions: Data generated when you make deposits or withdrawals via GCash, Maya, bank transfer, or card.
- Platform use: Activity data automatically generated as you use the qqjl platform — bets placed, games played, sessions started.
- KYC verification: Documents you submit in response to identity verification requests.
- Customer support: Information you provide when contacting qqjl support by email or live chat.
- Cookies and tracking technologies: Technical data collected automatically when you visit the qqjl website (see Section 7 for full details).
Important: qqjl will never ask you to provide your qqjl password, GCash PIN, Maya password, or any other account credentials through email, chat, or phone. If you receive such a request, do not respond — report it to support@qqjl.best immediately.
4 Why We Use Your Data
qqjl processes your personal data for the following specific purposes:
| Purpose |
Data Used |
| Account creation and management |
Name, email, mobile number, date of birth |
| Age and identity verification (KYC) |
Date of birth, government ID, proof of address |
| Processing deposits and withdrawals |
Payment method details, transaction history |
| Delivering and improving platform features |
Account activity data, device and session data |
| Fraud prevention and security monitoring |
IP address, device data, transaction patterns, login history |
| Responsible gaming compliance |
Session duration, deposit patterns, tool usage history |
| Customer support |
Contact details, account history, support interaction records |
| Regulatory and legal compliance |
Identity, transaction, and activity records as required |
| Communications (account alerts, policy updates) |
Email address, mobile number |
qqjl does not use your personal data for unsolicited commercial marketing to third parties. Promotional communications from qqjl about platform offers are sent only to registered players who have not opted out of such communications, and only relate to qqjl's own products and services.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), qqjl processes your personal data on the following legal bases:
- Contractual necessity: Processing your account data, transactions, and game activity is necessary to fulfil the service agreement you enter into when registering on qqjl.
- Legal obligation: KYC verification, AML screening, age verification, and retention of transaction records are required by applicable gaming and financial regulations.
- Legitimate interests: Security monitoring, fraud detection, responsible gaming compliance monitoring, and platform improvement are carried out based on qqjl's legitimate interests as a regulated gaming operator, balanced against your privacy rights.
- Consent: Where qqjl relies on your consent for specific processing activities (such as optional marketing communications), you can withdraw that consent at any time by contacting support or updating your account settings.
6 Third-Party Sharing
qqjl shares personal data with third parties only where necessary and only with providers who maintain data protection standards consistent with this policy. The categories of third parties who may receive your data are:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard payment networks — for processing your deposits and withdrawals.
- Identity verification providers: Regulated KYC and AML screening services used to verify your identity and comply with gaming licence obligations.
- Game technology providers: Licensed casino game suppliers whose platforms power the live dealer games, slots, and other casino products available on qqjl.
- Customer support platforms: Secure helpdesk and live chat software providers used to deliver support services to qqjl players.
- Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, and courts, when disclosure is required by law or regulation.
- Security and fraud prevention services: Providers that assist in monitoring for and preventing fraudulent activity, collusion, and money laundering on the platform.
All third-party service providers engaged by qqjl are required to process personal data only for the specific purposes for which they are engaged, to maintain appropriate security measures, and to comply with applicable data protection law. qqjl does not permit its third-party providers to use player data for their own commercial purposes.
7 Cookies and Tracking
qqjl uses cookies and similar tracking technologies on the platform for specific, limited purposes. A cookie is a small text file stored on your device when you visit a website. qqjl uses the following types:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during an active session and security cookies that protect your account from unauthorised access. You cannot opt out of essential cookies without losing basic platform functionality.
- Functional cookies: Remember your preferences within the platform — such as your preferred language settings or display options — to improve your experience on return visits to qqjl.
- Analytics cookies: Collect aggregate, anonymised data about how players use the qqjl platform — which features are most used, how sessions typically flow, and where technical issues arise. This data is used to improve the platform and is not linked to your personal identity.
- Security and fraud prevention cookies: Help qqjl identify unusual access patterns, device fingerprinting for fraud monitoring, and login anomaly detection.
qqjl does not use third-party advertising cookies or tracking pixels that would allow external advertisers to build profiles of qqjl players across the web. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the qqjl platform.
8 Data Retention
qqjl retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full duration of your active qqjl account.
- Transaction records: Retained for a minimum of 5 years from the date of transaction, as required by anti-money laundering regulations applicable to licensed gaming operators.
- KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
- Account activity and game logs: Retained for a minimum of 3 years for operational and regulatory purposes.
- Customer support records: Retained for 3 years from the date of the support interaction.
- Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players.
When personal data is no longer required and no legal obligation requires its retention, qqjl will securely delete or anonymise it. You may request early deletion of data that is no longer needed for operational or legal purposes, subject to the retention obligations described above.
9 Data Security
qqjl implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks involved. These measures include:
- TLS encryption for all data in transit between your device and qqjl servers
- Encryption at rest for sensitive data including financial records and identity documents
- Access controls limiting internal access to personal data on a need-to-know basis
- Two-factor authentication options for player accounts
- Continuous security monitoring for suspicious access patterns and potential breaches
- Regular security assessments and penetration testing of the platform
- Data breach response procedures including player notification where required by law
No digital system is completely immune to security risks. While qqjl takes the security of your personal data seriously and invests continuously in protective measures, we cannot guarantee absolute security. You also have a role in protecting your account — use a strong, unique password for qqjl and do not share your login credentials with anyone.
If you suspect your qqjl account has been compromised, contact support@qqjl.best immediately. We will help you secure your account and investigate any unauthorised activity.
10 Your Privacy Rights
As a Filipino player using qqjl, you have the following rights over your personal data under the Data Privacy Act of 2012 (RA 10173):
Right to Access
Request a copy of the personal data qqjl holds about you, including how it is used and with whom it has been shared.
Right to Correction
Request correction of inaccurate or incomplete personal data in your qqjl account. You can update most information directly in your account settings.
Right to Erasure
Request deletion of personal data that is no longer needed for the purpose it was collected, subject to qqjl's legal retention obligations.
Right to Object
Object to processing of your personal data based on legitimate interests, including objecting to direct marketing communications from qqjl.
Right to Portability
Request a copy of your personal data in a structured, machine-readable format for transfer to another controller where technically feasible.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe qqjl has violated your data privacy rights.
To exercise any of these rights, contact qqjl at support@qqjl.best with the subject line "Data Privacy Request". Include your full name, registered email address, and a description of your request. qqjl will acknowledge your request within 5 business days and respond substantively within 30 business days. In some cases, we may need to verify your identity before processing the request.
11 Children's Privacy
qqjl is strictly an adult platform with a minimum age requirement of 21 years. The platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 21. If qqjl discovers that a registered account belongs to a person under 21, the account will be immediately closed, all balances withheld pending review, and the relevant personal data deleted in accordance with applicable law.
If you are a parent or guardian and believe your child has registered on qqjl, contact support@qqjl.best immediately with relevant details. qqjl will investigate and take appropriate action promptly.
12 Cross-Border Data Transfers
Some of the third-party service providers used by qqjl — including game technology providers and certain technical infrastructure services — may process data in locations outside the Philippines. Where personal data is transferred internationally, qqjl takes steps to ensure that appropriate safeguards are in place, including contractual clauses that impose data protection obligations on recipients equivalent to those under Philippine law.
qqjl will not transfer your personal data to any country or organisation that cannot provide an adequate level of protection for that data. If you have concerns about international transfers of your data, contact support@qqjl.best for more information about the specific safeguards in place.
13 Changes to This Policy
qqjl may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to how we describe our practices. When material changes are made, qqjl will notify registered players by email and through a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page reflects when the current version of the policy was published. We encourage you to review the Privacy Policy periodically. Continued use of qqjl after a policy update constitutes acceptance of the revised terms.
14 Contact Us
For all privacy-related enquiries, data access requests, or concerns about how qqjl handles your personal information, reach us through the following channels:
- Email: support@qqjl.best — use subject line "Privacy" or "Data Privacy Request" for faster routing
- Live Chat: Available in your qqjl account when logged in — ask to be connected to the data privacy team
- FAQ: Common privacy questions are covered in our FAQ
You can also review our Terms and Conditions and Responsible Gaming policy for related information about how qqjl operates and protects its players.
National Privacy Commission: If you are not satisfied with qqjl's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. More information is available on the NPC's official website.
